Technical Writer

About RS Software:

RS Software builds global, national and enterprise payment platforms, and has presence in four continents.  The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create the new gold standard for digital payments.  With approximately 40% of the global digital payment volumes in 2021 processed on platforms built by RS Software, the vision is to deliver Payments at the Speed of Thought.

RS Software is focused on the global payments modernization market, providing large-scale, high-performance payment systems, serving central Infrastructures, financial institutions, payment network providers, payment processors and software companies providing products to the payment industry.  The company’s product suite offers ISO 20022 ready, open payments architecture using a cloud-based microservices framework – optimizing costs, seamless integrations with commoditized products, and accelerates the pace of adoption. 

The company’s solutions today are installed in 12 of the top 20 banks in India, and the four major platforms built by RS Software cumulatively process annually 350+ billion transactions world-wide, giving the company a rare track record in the payments domain.  RS Software’s product suite is getting recognized in some important markets, which is creating strategic partnerships, the foundation for the company’s long-term growth.

RS Software has bult India’s digital payment infrastructure, the three major payment platforms, which are transforming the lives of a billion+ people.

  • Instant digital payment platform (UPI)
  • Bill payment platform – Bharat Bill Payment System (BBPS)
  • Enterprise Fraud and Risk Management (EFRM)

Why  RS Software?

  • RS provides a unique experience of engaging in some world class product development and prestigious large scale payment platforms that caters to billions of people
  • We provide opportunity to learn and develop high throughput transaction processing systems
  • RS Software is one of the few technology and payment solutions providers where talented individuals have the opportunity to work on cutting-edge, complex, and mission-critical IT projects. We offer ample career opportunities to hardworking and skilled employees.
  • Our Talent Management Program is specifically designed to identify the interests of each employee and match them with suitable career paths within their desired domains, allowing them to make the best possible use of their skillsets in reaching their goals.
  • We invest in the knowledge and skill development of our employees with RS School of Payments – the industry’s most comprehensive training platform. There are three main areas of focus that the Academy and School address: current technology skills, professional development and payments domain knowledge.
  • Our customized training program, well-defined career mapping process and comprehensive appraisal system is designed to help every employee achieve their goals.
  • To address the challenges of relocation, we offer employees coming from other regions reimbursement for expenses associated with their moves as well as complimentary interim facilities, such as guesthouse accommodations, to ease the transition. We also assist employees with finding suitable housing.

We in RS Software are looking for an ambitious and self-driven Technical Writer to join our team for Kolkata Location!!


  • Collaborate with cross-functional teams, including product managers, developers, and subject matter experts, to gather information and insights on the fraud solution’s features and functionalities.
  • Actively participate in team meetings and discussions to comprehend technical aspects and product enhancements, ensuring accurate representation in the documentation.
  • Create and maintain clear, concise, and user-friendly product documentation, including user guides, installation manuals, release notes, FAQs, and technical reference documents.
  • Develop documentation tailored to different client versions, capturing specific customizations for each client’s unique requirements and configurations.
  • Keep abreast of product updates and new feature releases, updating the documentation accordingly to reflect the latest changes and improvements.
  • Collaborate closely with the QA team to validate the accuracy and completeness of the documentation against the product’s actual behaviour.
  • Implement version control and maintain separate documentation for each product version to ensure users access the appropriate and relevant information.
  • Continuously improve and refine documentation templates, style guides, and best practices to enhance overall document clarity and consistency.
  • Assist in organizing and managing a centralized repository for all product documentation, ensuring easy access and retrieval by relevant stakeholders.


  • Proven experience as a Technical Writer in the technology industry, preferably with a focus on software products or solutions.
  • Strong understanding of the digital payments landscape with some understanding of fraud solutions, enabling accurate and contextually relevant documentation.
  • Excellent communication skills, both written and verbal, with the ability to effectively convey technical information in a user-friendly manner.
  • Proficiency in using documentation tools and software, such as Microsoft Word and other collaboration platforms.
  • Detail-oriented and organized approach to ensure the accuracy and completeness of the documentation.
  • Ability to work collaboratively in a fast-paced environment and adapt to evolving product requirements and timelines.
  • A passion for technology and a desire to stay updated with industry trends and advancements.

Job Category: Technical Writer
Job Type: Full-time
Job Location: Kolkata
Experience: 7-10 years

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